Admission Process

　　Patients must present an admission notice signed by a hospital physician, valid identification, and a deposit to the Admission Service Center to complete admission procedures (patients or family members should keep all relevant documents).

　　For re-admitted patients, the Admission Service Center must confirm that all previous hospitalization fees have been settled.

　　Patients who complete admission procedures at the Admission Service Center but are not admitted to a ward will not incur any fees; fees will be calculated from the day of ward admission.

　　After admission, medical staff will warmly introduce patients to hospital policies and relevant matters, prepare medical records, assist patients in familiarizing themselves with the environment, and promptly assess their condition, psychological state, and habits. Vital signs and weight will be measured, and a physician will be notified within 5 minutes for examination. For emergency or critically ill patients, all necessary preparations for rescue must be made immediately.

　　When transferring critically ill patients to the ward, ensure safety, warmth, and continuity of IV fluids or oxygen. Hand over the patient's condition to the ward staff at the bedside.

　　Transfer Process

　　If a patient requires a transfer due to medical needs, the relevant department must agree, and the attending physician must issue a transfer order, complete the medical records, and sign the transfer consent form.

　　Nurses will contact the receiving department, complete necessary treatments and nursing documentation, and notify the patient/family to prepare for the transfer.

　　Nurses will verify long-term and temporary orders, settle the patient's treatment fees in the current ward, and cancel all treatment cards (bedside card, treatment card, medication card, etc.).

　　Nurses will seek feedback from the patient and family, assist with packing belongings, and escort the patient to the new ward with medical records and medications.

　　Nurses will hand over medical records and medications to the receiving department and ensure the patient is settled before leaving.

　　Discharge Process

　　Discharge requires approval from the attending physician or department head. The responsible nurse and physician will inform the patient of post-discharge precautions, current condition, medication dosage and side effects, diet, activity, follow-up appointments, and rehabilitation training.

　　Patients should schedule discharge one day in advance, but same-day discharge is allowed in special cases.

　　Before discharge, the ward will finalize accounts, cancel all treatments, and verify fees to avoid undercharging or overcharging.

　　After account finalization, patients should bring payment receipts and diagnosis certificates to the Discharge Settlement Center to complete the process and obtain a detailed fee list. Patients should verify the list and contact the nursing station for any issues. Patients will receive discharge medications and a final fee list before leaving.

　　Patients or families should keep discharge records and copies of test results for future outpatient visits.

　　If a patient insists on discharge against medical advice, the physician should persuade them. If unsuccessful, report to the department head or medical affairs office, and have the patient or family sign a "voluntary discharge" form. If a patient refuses to leave despite being fit for discharge, efforts should be made to persuade them, and their employer may be notified if necessary.

　　Referral Process

　　If the hospital cannot provide the necessary treatment due to technical or equipment limitations, the attending physician, with department head approval, must report to the medical affairs office or on-duty supervisor for referral approval.

　　Fees must be settled before referral, following the same procedures as discharge.

　　Referral criteria must be strictly followed. Patients at risk of worsening during transfer should remain hospitalized until stable. Critically ill patients should be escorted by family or staff, with proper handover to the receiving hospital.

　　Patients should bring a medical summary and copies of records but not the original medical records.

　　Patients requesting referral for personal reasons must arrange it themselves and will be treated as voluntary discharges.

　　Emergency Observation Process

　　Patients requiring emergency observation may stay in the observation room for up to 72 hours.

　　Observation is suitable for:

• 　　Patients who cannot be diagnosed but cannot return home.

• 　　Patients with a clear diagnosis who can be cured shortly.

• 　　Patients meeting admission criteria but without a ward.

• 　　Other cases requiring observation.

　　The attending physician must issue an observation notice, and patients will be admitted to the observation or emergency room.

　　Observation patients will receive the same care as inpatients, with documentation following outpatient standards.

　　Observation patients in specialized departments (e.g., neurology, obstetrics, ophthalmology) will be handled by the respective emergency doctors. Pediatric patients will be admitted to the pediatric observation area or ward.

　　No more than two companions are allowed for observation patients.

　　Patients leaving the observation or emergency room must have a physician's order. Nurses will handle discharge, transfer, or referral procedures, settle fees, and provide health education.